Homeownership Policy Review

The monthly payment to settle is higher than mortgage costs on my property and make it completely uneconomical. Demands on payment for property maintenance are extortionate. What would be helpful is an option to be included in maintenance package offered to Settle tenants - for a monthly fee all maintenance needs could be covered without a need to find an independent plumber/electrician and then negotiate with Settle to allow the work to take place, which is extremely difficult.

Suggestion & Question. Settle requires a complete overhaul of their plans & actions, regards management / repairs versus quality of works conducted. It is difficult to understand why a simple task or process can be made to appear like a hard job. This makes a repeated complaint difficult to continue to make. The Quality of work(s), workmanship and delivery are poor. Poor Communications then worsens it. I can only refer Settle to a number of my complaints and how the same issue gets repeated in their actions/lack of it. Paying compensation(s) to close a complaint is not my intention. I have a stake in the building, and a genuine landlord would want it in the best of shape. Is Settle doing this at the moment? Not in most needed areas or aspects.

I hate negativity but I have nothing positive to say about Settle. My rent has gone up by nearly 20% over the past 3 years, all whilst we are in a cost of living crisis. Personally I am fine for money but I can imagine many others aren’t. You should be ashamed of yourselves. Disgraceful company

I am astonished that as a landlord, there is no obligation on you to contribute to the cost of repairs. We are, after more than a decade of shared ownership, looking at a long list of items that have been in need of replacement for some time: Fridge/Freezer Washing machine Oven Boiler is in need of an expensive repair before the colder weather arrives. The garden shed was poorly installed and without a base so that everything we've stored in there is ruined by damp. Both water butts leak alarmingly and were not properly affixed to the walls, removal and replacement of the down-pipe is expensive. It is possible that the firm of builders did not cap any sewers related to the previous residence sited on this land, which may be why we have rats coming in to our domestic sewer within the house. Apparently, we are liable for this problem, why? Furthermore, we have discovered that any improvements that we have made and may make will not add to the value of our equity. Obviously we cannot afford to attend to all of the repairs - please can you explain why, when we own (I believe) 40%, our landlord is not liable for 60% of any repairs/replacement.

Lots of words but how will you bring the policy to life and ensure it benefits the forgotten settle shared ownership tenants. These documents are just an internal red tape exercise. Need clear guidance on what it all means for customers. Generally speaking as a shared ownership there are no benefits apart from high rents and high service charges that increase every year and are significantly higher than other renters. No options such as discounted repairs.